Dmitry Fedorov: I want our jewelry to be displayed at a museum in the future

Dmitry Fedorov is the founder of the eponymous jewelry house. His main focus is the creation of Orthodox-inspired premium luxury jewelry of high artistic merit. He told Rough&Polished about his journey in the jewelry industry, about choosing the ‘Orthodox...

28 october 2024

Responsible business practices ‘no longer optional’, says WDC President Feriel Zerouki

The president of the World Diamond Council takes time out of her busy schedule to tell Rough&Polished readers about the critical work of the WDC. Zerouki, the first female present of the body, which includes all the important industry organizations among...

14 october 2024

James Campbell: Botswana Diamonds optimistic as it enters uncharted territory of using AI for mineral exploration

London-listed Botswana Diamonds has expressed optimism about the company’s use of artificial intelligence (AI) to scan the exploration database in Botswana to look for new mineralised deposits. Company managing director James Campbell told Rough...

07 october 2024

Artur Salyakayev: For me, happiness is freedom to make my ideas happen and create valuable products

Artur Salyakayev is an art entrepreneur, founder of the International Jewelry Academy (IJA) and the INCRUA jewelry company. He has initiated and developed successful projects in jewelry industry and services sector. He is also a leading expert...

30 september 2024

Paul Zimnisky: China key for sustained recovery in demand for natural diamonds, prices

The curtailing of upstream and midstream natural diamond production in the past months is starting to have an effect on prices, according to the New-York-based independent diamond and jewellery analyst and consultant, Paul Zimnisky. He told Rough & Polished’s...

23 september 2024

Jewelry chain 585* ZOLOTOY implemented a process automation system ServiceDesk

21 july 2022
The platform allows you to systematize applications and quickly make decisions on them. About two thousand requests from employees of retail stores and offices are processed daily in the ServiceDesk system.
Thanks to the introduction of the new platform, it was possible to significantly increase the speed and quality of processing requests, as a result, to improve the level of service of the jewelry network 585* ZOLOTOY.
Through a single window system, a working question can be addressed
more than ten thousand employees of the company. And each application will be processed as soon as possible. ServiceDesk also significantly reduces the likelihood of human errors, as it monitors the execution of requests at all stages, minimizes information loss and increases the transparency of work on the task.
"There are more than 1,000 stores in the management of the network, where a quarter of all jewelry in Russia is sold. In addition, the company has 5 large offices in different regions of the country. A large volume of orders also generates a growing number of service requests. The introduction of Bitrix24 has helped to significantly increase the speed and improve the quality of processing applications from retail and offices by automating routine operations. It made it possible to distribute them more efficiently into working groups, regulate the workload of employees and improve the level of service," said Alexey Felixov, general director of the federal franchise network 585*ZOLOTOY.

Alex Shishlo for Rough&Polished